CONTACT PRACTICES

Redbone Trucking, Inc. (hereinafter referred to as “Redbone”, “we”, or “us”) collects data from prospective job applicants, vendors, and customers (hereinafter referred to as “you” or “your”) in order to fulfill employment openings at any given time. This document serves to clarify how we protect your personal privacy and adhere to state and federal laws pertaining to our contact with you. 

1. How we collect lead and applicant information

Redbone Trucking, Inc. collects contact information of leads and applications organically and through paid service providers. We vet every contracted service provider and only work with entities that follow all federal laws in obtaining your information. In accordance with the CAN-SPAM Act of 2003, you may ask for information regarding how or where we received your information from. Though we do all we can to track which provider or advertising channel we received each contact from, there may be errors or discrepancies. We will act in good faith to identify the most likely channel or provider. As a result of utilizing a third party provider, we may not be able to provide guidance as to how the provider obtained your information. That question must be directed to the provider in question.

1. How we store lead and applicant information 

We store all lead and applicant information in a third party provider. The third party provider, Driver Reach, is an Applicant Tracking System (ATS) and follows all applicable privacy laws. We may store certain lead and applicant information in our internal database as well. We follow all best practices for storing personal information, including (but not limited to) encryption, dedicated servers, virtual private networks (VPNs) and other industry-standard methods. 

1. Email practices 

You may receive marketing promotions or announcements, automated personal outreach, or direct outreach from us via the email provided to us either by you or a contracted service provider. All emails are routed through the aforementioned Applicant Tracking System. Each email contains the following in accordance with the CAN-SPAM Act of 2003 and the CCPA: 

• Clear and distinguished company representation 
• Absence of deceptive subject line 
• Our physical address 
• Unsubscribe link 

The unsubscribe link is the primary method of use if you would like to be removed from our mailing lists. This link can be found in the footer of each email sent to you and will automatically remove your email address from future correspondence. You also have the option to reply to the email with clear communication that you would like to be removed. In the case of the latter, we will manually remove your email address within 3 business days, as required by law. 

1. Text practices 

Similarly to email practices, we may contact you via text message to inform you of relevant employment opportunities or other information. We respect your privacy and never want to spam you, so you are free to reply to any text message conveying your desire to be removed from future text correspondence. Unfortunately, this process is not currently automated, so we will manually perform such requests within 3 business days, barring unforeseen circumstances. 

1. Call practices 

As previously stated, we respect your privacy and do not wish to spam you with emails, calls, or text messages. As a general rule, we do not call leads or applicants more than twice in one day or 5 times in one week following our receipt of your information. We never call you if we have not connected within one week of your information being received by our team. If you wish to not be called, you may simply state such a request on the phone and we will immediately place you in our “Do Not Call” list. 

For further information regarding our contact methods, please direct your questions to postmaster@redbonetrucking.com or utilize the contact form provided below.